ORDERS SHIP FREE $75 OR MORE. $4.99 ANYTHING ELSE.

FAQ

Thanks for shopping with us at www.urbanhomeandgarden.com ! The following customer service information should answer most of your questions. If you need further assistance, please call us at 614-532-8445 or e-mail us at info@urbanhomeandgarden.com.

 

Availability of Merchandise and Back-orders

We do our best to ensure that items listed for sale on our site are available for quick shipment. However, there are situations when items are no longer in stock or are on back-order. Back-ordered or out of stock items can take 1-4 weeks for delivery to us. We will do our best to give you accurate estimated ship times on these items. If you place an order and an item is out of stock or back-ordered, we will contact you promptly.

Damages

We thoroughly examine all items prior to shipping. If you receive an item that is damaged, please contact us within 48 hours of receipt.If you will not be able to check the merchandise within 48 hours, please arrange for someone to inspect your order for you. Tracking information from UPS or USPS will be used to determine delivery date. We will either issue a replacement, or if there is no replacement, you will have the option to receive a refund to the credit card used or a store credit.Please retain box(es) and packing material as this may be required to file a claim. A photo of the damage may be required as well. We might ask that the damaged merchandise be returned, so please do not dispose of it before speaking to us. If we ask that the damaged merchandise be returned, we will issue a call-tag from the shipper. Please pack items thoroughly for return shipping.

Returns

We want you to be happy with your purchase from Urban Home & Garden. Merchandise purchased from www.urbanhomeandgarden.com maybe returned for a full refund excluding shipping charges within 30 days of purchase. Returned merchandise must be in its original condition, in its original packaging (where applicable), and must be accompanied by a copy of the original receipt. We may refuse returns if the items are not in their original condition and packaging. Shipping charges will not be credited. We will inspect items upon return to ensure these requirements.

Returns must be authorized in advance by phone or email. Please call 614-532-8445 or email info@urbanhomeandgarden.com. Failure to obtain prior authorization for returns will delay processing.

Returns must be properly packed and sent via UPS, USPS, or FedEx at customer's expense.Please be sure to insure return packages for their full value and retain tracking information. Urban Home & Garden after all cannot assume responsibility for return packages not received.


Refunds


 Qualifying refunds will be made to the original credit card only and only within 30 days of purchase.Depending upon the credit card used for the transaction, it may take about 5 to 10 business days for the refund to show in your records.

Prices


Prices are subject to change without notice. If a product is listed at an incorrect price, Urban Home & Garden after all reserves the right to refuse cancel or limit any order placed at the incorrect price.

Taxes


Urban Home & Garden is required to collect sales tax for orders shipping to all locations in the state of Ohio.
Customers are responsible for all sales taxes and other taxes on merchandise shipped to other states in the USA.

Email Opt-In


If you would like to receive occasional special offers, newsletters, and other important communications from us, you may sign up for our email list by following the link at the top of each page. If you make a purchase with us, we will automatically add you to our email list. In order for our emails to reach you and not go directly to your junk-mail, please add info@urbanhomeandgarden.com to your address book. If you decide you no longer want to receive these communications from us, you may opt-out at any time.

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